1- Preparation of your order
When your purchase is done on EspanaEnCasa.com we need 72-96 hours to prepare your order.
EspanaEnCasa.com and the customer recognize that from the sending, the transport concerns the responsibility of the shipper. During this period, the total ownership of the product belongs to the buyer; All liability and risks during transport are the responsibility of the buyer.
While we make every effort to ensure the accuracy of product descriptions, specifications and prices, there may be times when errors arise. If such a situation occurs EspanaEnCasa.com can not accept your order. In case of stock shortage, we will communicate with you to give explanations and an alternative proposal.
Given the popularity and / or inventory limits of some of our products, EspanaEnCasa.com may limit the number of products available for sale. EspanaEnCasa.com reserves the right to modify prices and quantities available for sale at any time, even after placing your order.
2- Shipping and Delivery
The delivery time appears on tabs freight charges in EspanaEnCasa.com refers to the time needed to receive your orders from you.
Because the delivery of your order can be affected by many factors beyond our control, once your order leaves our premises, EspanaEnCasa.com is not responsible for delays in deliveries.
However, we work with you to ensure delivery without problems.
There may be times when EspanaEnCasa.com confirms your order, but later if we learn that we can not supply the requested product. In the event that we can not deliver a product requested, EspanaEnCasa.com will communicate with the customer and will offer the possibility of canceling the order by making a refund or offering a similar product.
We try to make the delivery process as simple as possible and we are able to ship your order to your home or work. We can not ship to PO boxes by all shipping methods must be sent to physical addresses.
Delivery times are calculated in calendar days from Monday to Sunday. For holidays like Christmas and New Year, there will be an additional delivery time. For special occasions we will inform you of any delays.
EspanaEnCasa.com is not responsible for any package that does not pass through local customs and that is destroyed because the product is illegal in your country of destination. Customers are solely responsible for compliance with local laws. We can not be responsible for any import tax that may occur and this concerns customer liability to pay possible import taxes.
If the buyer refuses the parcel due to import duties or taxes, the buyer assumes full responsibility for the costs involved in the process.
The return address (different to the main address) of the package will be indicated to you by email.
Customers are responsible for providing complete and accurate delivery address. EspanaEnCasa.com can not make any changes to the delivery address once the parcel has been sent, and EspanaEnCasa.com is not responsible for parcels lost due to incomplete or inaccurate addresses.
All orders declared as "delivered" by the transport companies are considered to be delivered. When the parcel is delivered to the customer, EspanaEnCasa.com is no longer responsible.
The delivery dates for home deliveries are Tuesdays and Fridays. The GLS carrier does not support packet containing + 50% glass products such as bottles jars et.
3- Returns and exchanges (Guarantee of repayment)
If you receive your product, you are not completely satisfied, you can return the items within 14 (fourteen) calendar days of receipt, the cost of return is charged to the customer. The refund will be made within approximately ten (10) business days once your parcel is returned. The exact time depends on the method of payment (eg PayPal, credit card, etc.). Items must be in their original packaging, all original boxes must be intact.
First, you must contact us to receive a Return Merchandise Authorization (RMA) before sending any items. Any product returned without an RMA number will not be refunded.
If the products have been modified or modified in any way, the warranty and money-back guarantee will be automatically canceled.
The money back guarantee does not cover large quantities of order / bulk orders and custom orders.
We recommend that you use a standard postal service to return the item to avoid customs duties. EspanaEnCasa.com is not responsible for the loss or damage of items during carriage.
Return shipping is paid by the customer. We can not refund postal charges for whatever reason the customer is responsible for return shipping charges unless mistake concerns EspanaEnCasa.com.
Any non-defective product may be returned within the time period specified above. Products handled by the customer will not be replaced, but the refund will be made to the customer.
Orders ready to go and the customer cancels the order will be considered suspicious orders in which we will notify Paypal or Stripe of a suspicious transaction.
To exercise the right of withdrawal, you must Written us
ESPAÑA EN CASA SOELIA SL
Pasage Leonardo Davinci Nº 4
03010 Alicante SPAIN
Or by email contact @ espanaencasa.com
Tel .: 0034 (0) 960 96 74 69 (Cost of the call per operator)
Applicable Law and Jurisdiction: These conditions of use must be interpreted and governed by current Spanish legislation. Any dispute arising from these conditions must be settled in the courts of Alicante, Spain. However, this will not prevent espanaencasa.com from exercising the right to resolve any dispute in another competent jurisdiction.
Refunds take between 7 and 20 days.
4- Incorrect / Damaged Objects
EspanaEnCasa.com makes every effort to ensure that you receive your order in perfect condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or defective, thank you to contact us to send us the photos. In the same day.
5- Product Description
Although EspanaEnCasa.com tries to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable or error-free. From time to time there may be information in EspanaEnCasa.com that contains typographical errors, inaccuracies or omissions may relate to product descriptions, prices and availability.
We reserve the right to correct any error, inaccuracy or omission and to modify or update the information at any time and without notice. If a critical specification is changed after placing an order or within seven days of delivery, you may cancel and return the order for a full refund.
Prices and availability are subject to change without notice. Prices include VAT. Your order can be examined and considered to be taxable by local customs in your country (eg Switzerland). The buyer must pay the local taxes of his country.
7- Limitations on orders containing glass
To avoid breakage in orders containing only glass, we do NOT accept orders containing + 50% glass.
8- Buyer's obligation to make a second confirmation after payment
Against credit card fraud and identity theft, the customer must respond to our email confirming that he himself has made the payment correctly.
In this case, if the customer does not want to make the confirmation, he will be considered as a possible suspect of fraud in which our company will inform the secure payment company of a possible attempted fraud following a withdrawal from the alleged customer.
In this case, if the customer confirms the payment and withdraws after receipt of the goods and claims his money at his bank, mentioning that he has not made the payment as well as his written confirmation as proof.
If the bank agrees with the alleged fraudster customer, both parties will be considered crooks and a complaint will be filed for being declared an organized gang association for extortion of money by deception.
Due to the multitude of scams of false buyers on the internet, we consider that the client who does not collaborate to expedite their order by email and by phone will be considered a possible scammer.
On the other hand, the client who does not want to take our phone calls to expedite their order, or to answer our questions, we consider them after 5 calls as suspicious and inform Paypal or Stripe of a possible fraudulent payment on their part in which your data will be saved in case of fraud for justice.